These Master Terms & Conditions govern the provision of services, products, programs, digital resources, consulting, public relations, communications, content, reputation, personal brand, media, and strategic advisory services by Press Run Pty Limited ABN 87 670 304 748.
These Terms operate in conjunction with any proposal, quotation, invoice, payment plan, direct debit authority, retainer agreement, Statement of Work, service schedule, order form, engagement letter, or written agreement issued by Press Run.
By approving a proposal, signing or accepting a Statement of Work, paying an invoice, entering a payment arrangement, accessing any digital product or platform, or otherwise engaging Press Run, the Client agrees to be bound by these Terms.
In these Terms, unless the context requires otherwise:
“Agency”, “Press Run”, “we”, “us” and “our” means Press Run Pty Limited, including its directors, employees, contractors, consultants, representatives, agents, and permitted assigns.
“Client”, “you” and “your” means the individual, company, business, organisation, entity, or authorised representative purchasing, accessing, approving, or receiving the Services.
“Agreement” means these Terms together with any applicable proposal, Statement of Work, invoice, service schedule, order form, payment plan, retainer agreement, direct debit authority, or other written document agreed between the parties.
“Services” means all public relations, media relations, communications, reputation management, strategic advisory, personal branding, brand strategy, content strategy, media training, crisis communications, digital products, workshops, coaching, consulting, creative, production, campaign, marketing, editorial, copywriting, design, media kit, press release, thought leadership, or related services provided by Press Run.
“SOW” or “Statement of Work” means any document issued by Press Run that sets out the scope, deliverables, fees, payment terms, timelines, inclusions, exclusions, and specific responsibilities for an engagement.
“Deliverables” means the final approved materials, outputs, documents, assets, content, strategies, media materials, creative works, or other items expressly identified as deliverables in the relevant SOW or proposal.
“Work Product” means all materials, concepts, drafts, documents, strategies, frameworks, designs, content, copy, media materials, pitch angles, campaign ideas, creative works, recommendations, research, templates, systems, processes, recordings, training materials, and other intellectual property developed, created, supplied, or made available by Press Run in connection with the Services.
“Fees” means all fees, charges, retainers, deposits, instalments, payment plan amounts, expenses, disbursements, third-party costs, late fees, reactivation fees, cancellation fees, and other amounts payable by the Client to Press Run.
“Confidential Information” means any information disclosed by one party to the other that is confidential by nature or designated as confidential, including business, financial, commercial, technical, strategic, personal, campaign, media, client, contractor, supplier, and operational information.
These Terms apply to all engagements between Press Run and the Client unless expressly varied in writing by Press Run. Where the Client engages Press Run under a SOW, proposal, invoice, package, retainer, payment plan, or service schedule, the specific scope, inclusions, deliverables, timeline, fees, and payment schedule will be set out in the relevant document.
The SOW forms part of the Agreement. If there is any inconsistency between these Terms and a SOW, the SOW will prevail to the extent of the inconsistency, unless otherwise stated. Any amendment or change to scope must be agreed in writing and may be subject to additional fees and revised timelines.
Press Run will provide the Services described in the relevant SOW, proposal, invoice, package, or written agreement. Services may include public relations strategy, media outreach, communications planning, personal brand strategy, campaign development, content strategy, media training, crisis communications, reputation management, brand asset development, copywriting, press materials, media kits, coaching, consulting, workshops, digital products, and advisory services.
The Client acknowledges that PR, communications, and strategic advisory services require the exercise of professional judgement and are influenced by external conditions, editorial discretion, client cooperation, timing, and broader commercial conditions. Press Run will use reasonable skill and care but does not guarantee any specific commercial, financial, media, or reputational outcome.
The person approving, signing, paying for, or otherwise authorising the engagement represents that they have full authority to bind the Client to the Agreement. By proceeding, the Client acknowledges that they have read, understood, and agreed to these Terms and any relevant SOW, proposal, invoice, or service document.
The Client acknowledges that Press Run allocates time, strategic capacity, team resources, and delivery capacity upon approval, and that strategic, creative, advisory, PR, and communications services are intangible, time-based, expertise-based, and cannot be returned or reversed once commenced.
The Client must pay Press Run the Fees set out in the relevant SOW, proposal, invoice, payment plan, retainer agreement, direct debit arrangement, or written agreement. Unless otherwise stated, invoices are payable within seven days of the invoice date.
A payment plan is a commitment to the full agreed Fee. It is not a subscription or month-to-month service unless expressly stated in writing. The Client may not cancel or refuse payment merely because they change their mind, pause the engagement, fail to provide materials, or do not implement the strategy.
Where a deposit is required, it must be paid before commencement unless otherwise agreed. All Fees are exclusive of third-party costs unless expressly included in the relevant SOW.
If the Client fails to pay any amount by the due date, Press Run may: (a) suspend the Services; (b) pause access to digital products, platforms, or deliverables; (c) withhold delivery of any work, assets, or final materials; (d) charge interest, administrative fees, recovery fees, and legal costs to the extent permitted by law; (e) require immediate payment of all outstanding amounts; and (f) terminate the engagement.
The Client must not initiate a chargeback or payment dispute without first making a genuine attempt to resolve the matter directly with Press Run. If a chargeback is made without reasonable cause, Press Run reserves the right to recover the disputed amount and all associated costs.
Press Run has a strict zero-refund policy. All payments are final, non-refundable, and non-transferable. This applies to all Services and products including public relations, communications strategy, coaching, consulting, digital products, courses, templates, workshops, intensives, media kits, content strategy, creative production, retainers, and custom packages.
Refunds will not be issued for: (a) change of mind; (b) change in circumstances; (c) failure to access or complete materials; (d) failure to attend sessions; (e) failure to implement recommendations; (f) dissatisfaction with results; (g) lack of media coverage; (h) delays caused by the Client; or (i) termination by the Client after approval or commencement. Nothing in this clause excludes rights that cannot lawfully be excluded under applicable consumer law.
Where the Client enters into a payment plan, direct debit arrangement, retainer, or instalment schedule, the Client remains liable for the full agreed Fee. If a scheduled payment fails, Press Run may reattempt the debit, charge a failed payment fee, suspend Services, require immediate payment of all overdue amounts, or require the remaining balance in full. The Client may not cancel a payment plan without Press Run’s prior written consent.
The Client must provide all information, materials, instructions, approvals, assets, access, credentials, feedback, and decisions reasonably required for Press Run to perform the Services. The Client must ensure all information provided is accurate, complete, lawful, and not misleading. The Client is responsible for obtaining all necessary approvals, permissions, licences, and authorisations for Press Run to use any Client materials.
Press Run is not liable for any delay, missed deadline, or delivery impact caused by Client inaction, delay, incomplete information, or failure to provide approvals. If the Client fails to provide required materials, feedback, or communication for fourteen consecutive days, Press Run may pause the project timeline or terminate the engagement. All amounts paid are retained and any outstanding balance may become immediately due.
The Client is entitled only to the number of revision rounds expressly set out in the applicable SOW or proposal. Additional changes, expanded deliverables, urgent requests, or services outside the agreed scope may be quoted and billed separately.
The Client acknowledges that media coverage, editorial interest, speaking opportunities, interviews, features, and platform performance are not controlled by Press Run. Press Run does not guarantee publication in any specific media outlet, broadcast coverage, podcast interviews, speaking invitations, award wins, social media growth, search rankings, or any particular commercial outcome.
Press Run makes no guarantee regarding specific outcomes, results, media coverage, financial performance, revenue, profit, business growth, social media growth, or reputation change. Any examples, testimonials, or case studies are illustrative only and do not guarantee that the Client will achieve the same or similar results.
All intellectual property, strategies, methodologies, frameworks, templates, systems, processes, concepts, know-how, training materials, documents, designs, creative works, strategic recommendations, campaign concepts, media materials, and other materials created or made available by Press Run remain the property of Press Run unless expressly transferred in writing. The Client must not copy, reproduce, distribute, resell, publish, license, adapt, teach, or otherwise exploit Press Run’s intellectual property without prior written consent.
All Work Product remains the property of Press Run until full payment has been received. Upon receipt of full payment and completion of the relevant engagement, the Client is granted a non-exclusive, royalty-free licence to use the approved final Deliverables for their intended business or commercial purpose, unless the relevant SOW states otherwise. Press Run may withhold Deliverables, files, assets, or licence rights until all outstanding Fees have been paid in full.
The Client retains ownership of the original materials supplied to Press Run. The Client grants Press Run a royalty-free, worldwide licence to use, reproduce, adapt, edit, and publish Client materials solely for the purpose of performing the Services. The Client warrants that all Client materials are owned, licensed, or cleared for use. The Client indemnifies Press Run against any claim arising from Client materials.
Unless the Client expressly requests confidentiality in writing before commencement, Press Run may reference, reproduce, publish, and promote approved final work, media coverage, campaign outcomes, testimonials, and project results in Press Run’s portfolio, website, social media, and marketing materials. This right survives termination or completion of the engagement.
Each party must keep the other party’s Confidential Information confidential and must not disclose it to any third party except with prior written consent, to employees or representatives who need to know for the purpose of the engagement, where required by law, or where the information is already public. These obligations survive termination.
Press Run will handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The Client warrants that any personal information supplied to Press Run has been lawfully collected and may be used for the purposes of the Agreement.
During the engagement and for twelve months after termination or completion, the Client must not directly or indirectly solicit, engage, employ, or contract with any employee, contractor, consultant, supplier, or representative of Press Run without Press Run’s prior written consent.
The Client must communicate with Press Run and its personnel in a professional, lawful, and respectful manner. Press Run may suspend or terminate Services if the Client engages in conduct that is abusive, threatening, harassing, defamatory, unlawful, or damaging to Press Run, its personnel, or its reputation.
The Client must not make, publish, or communicate any false, misleading, defamatory, or damaging statement about Press Run, its directors, employees, contractors, services, or work. This clause does not prevent the Client from giving genuine private feedback to Press Run, making a lawful complaint to a regulator, or exercising rights that cannot legally be excluded.
Press Run may use third-party platforms, tools, suppliers, contractors, software, and payment processors in connection with the Services. Press Run is not liable for any failure, delay, outage, data loss, suspension, or service interruption caused by third-party providers.
Each party must comply with all applicable laws, regulations, codes, and industry requirements relevant to its obligations under the Agreement. The Client is responsible for ensuring that its products, services, claims, campaigns, and public statements comply with applicable laws.
The Client warrants that: (a) it has authority to enter into the Agreement; (b) all information provided to Press Run is accurate, complete, lawful, and not misleading; (c) all materials provided are owned, licensed, or authorised for use; (d) it will provide timely approvals, materials, and cooperation; (e) it will comply with all applicable laws; and (f) it will not use the Services or Work Product for unlawful purposes. Press Run warrants that it will provide the Services with reasonable skill and care.
To the maximum extent permitted by law, Press Run is not liable for any indirect, incidental, special, punitive, consequential, or economic loss, including loss of profit, revenue, opportunity, goodwill, reputation, data, or business. Press Run’s total aggregate liability is limited to the total Fees paid by the Client to Press Run for the specific Services giving rise to the claim.
The Client indemnifies Press Run, its directors, employees, contractors, and representatives against all claims, losses, liabilities, damages, costs, and expenses arising from or in connection with: (a) the Client’s breach of the Agreement; (b) inaccurate, misleading, or unauthorised information supplied by the Client; (c) Client materials; (d) the Client’s products, services, claims, or conduct; or (e) the Client’s breach of law. This indemnity survives termination.
Either party may terminate the Agreement by written notice if the other party materially breaches the Agreement and fails to remedy the breach within five business days after receiving written notice. Press Run may terminate immediately if the Client fails to pay any amount when due, breaches Press Run’s intellectual property rights, engages in abusive or unlawful conduct, or otherwise acts in a way that materially affects Press Run’s ability to perform the Services.
If the Client terminates the engagement without cause, pauses, delays, or elects not to proceed after approval or commencement, all amounts paid remain non-refundable. The Client remains liable for all Services performed up to termination, all Fees committed under the relevant SOW, retainer, or payment plan, any non-recoverable costs incurred by Press Run, and any outstanding amounts payable.
Neither party will be liable for failure or delay in performing obligations to the extent caused by events beyond its reasonable control, including illness, natural disaster, fire, flood, pandemic, government action, industrial dispute, technology outage, cyber incident, war, terrorism, civil unrest, or other event beyond reasonable control.
Before commencing legal proceedings, the parties must attempt to resolve any dispute in good faith through negotiation. If the dispute is not resolved, the parties may refer the matter to mediation in Victoria, Australia. Nothing in this clause prevents Press Run from taking immediate action to recover unpaid Fees, protect its intellectual property, enforce confidentiality, or seek urgent legal relief.
The Client has not relied on any representation not expressly set out in the Agreement.
Clauses relating to payment, refunds, intellectual property, confidentiality, portfolio rights, non-solicitation, non-disparagement, limitation of liability, indemnity, dispute resolution, and accrued rights survive termination.
The Client must not assign or transfer its rights or obligations without Press Run’s prior written consent. Press Run may subcontract any part of the Services.
The Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, negotiations, and proposals.
If any provision is found invalid or unenforceable, it will be severed to the extent necessary and the remaining provisions will continue in full force.
A failure or delay by Press Run to exercise any right does not constitute a waiver. Any waiver must be in writing.
Press Run may update these Terms from time to time. Continued use of Press Run’s products, platforms, or Services after updated Terms are published constitutes acceptance.
The Agreement is governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria, Australia.
These Terms may be executed in counterparts. Electronic signatures are accepted. Headings are for convenience only and do not affect interpretation. References to a person include a body corporate. References to writing include email.